Refund Policy
At SimplyEarthing, your satisfaction is our priority. That’s why we offer a 90-day satisfaction guarantee on all our products.
Eligibility
Returns or refunds are accepted for damaged, missing, or incorrect items only.
Claims must be submitted within 90 days of delivery.
To request a refund, please contact us with photos and a description of the issue.
Return Shipping
For defective, damaged, or incorrect items, we will provide guidance for returning the product if required.
Return shipping costs are generally the responsibility of the customer unless the item is confirmed defective.
Refunds
Once we receive and inspect the returned item (if applicable), refunds will be processed within 5–7 business days.
Refunds may be issued as store credit or original payment, depending on the situation.
Non-Defective Items
If you are not satisfied with your product but it is not defective, damaged, or incorrect, please contact us. We will work with you to provide solutions such as product guidance, replacements, or partial store credit.
Please note: Due to international shipping, we cannot accept returns for change-of-mind items.
Important Notes
All orders are shipped directly from our supplier’s fulfillment center. Delivery issues, lost items, or damages during transit are handled in accordance with our supplier’s Trade Assurance policies.
Our 90-day satisfaction guarantee is designed to ensure you are happy with your purchase while respecting the practical limitations of international shipping and supplier policies.